Last updated: 9 December 2025

Who are we?

We are Here Wellbeing LTD, a UK-based company providing therapy rooms for therapists, nutritionists and coaches ("we", "us", or "our").

What is this Privacy Policy about?

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from www.wearehere.co (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Can we make changes to this Privacy Policy?

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

What data do we collect about you?

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

·        Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.

·        Contact Data includes billing address, delivery address, email address and telephone numbers.

·        Financial Data includes bank account and payment card details.

·        Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

·        Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.

·        Profile Data includes your username and password, bookings made by you, your interests, preferences, feedback and survey responses. 

·        Usage Data includes information about how you interact with and use our website, products and services.

·        Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How do we collect and use your personal information?

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

We use different methods to collect data from and about you including through:

·        Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

·        apply for our products or services;

·        create an account on our website;

·        subscribe to our service or publications;

·        request marketing to be sent to you;

·        enter a competition, promotion or survey; or

·        give us feedback or contact us.

·        Third parties or publicly available sources. We will receive personal data about you from various third parties such as analytics providers including those based outside the UK, such as companies who support our Site and Services for example Allbooked by Skedda booking system.

·        Contact, Financial and Transaction Data is collected from providers of technical and payment services based outside the UK who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil bookings you have requested or to contact you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How do you use personal information?

Provide services: We use personal information to provide you with the Services in order to perform our contract with you, including to process your payments, take bookings, to send notifications to you related to your account or other transactions, to create, maintain and otherwise manage your account and to enable you to post reviews.

Marketing and Advertising:  We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our bookings with Allbooked by Skedda see https://support.skedda.com/en/articles/663302-terms-and-conditions-for-venue-users]. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How do you disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

·        With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support and cloud storage).

·        With business and marketing partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

·        When you direct, request us or otherwise consent to our disclosure of certain information to third parties or through your use of social media widgets or login integrations, with your consent.

·        With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

·        In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

How is User Generated Content dealt with?

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

What about third party links to websites?

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit

Do you collect children’s data?

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.

How do you keep data secure and what is your retention policy?

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of using our Site. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

What are my rights and choices?

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

·        Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

·        Right to Delete. You may have a right to request that we delete personal information we maintain about you.

·        Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

·        Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

·        Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

·        Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

·        Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

·        Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or bookings that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

How long will you take to respond to an exercise of the rights above?

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

What do I do if I have a complaint?

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

What if I am an International user?

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

How do I contact you?

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@wearehere.co. Our dealings with you (and these terms) are governed by English law.

For the purpose of applicable data protection laws, we are the data controller of your personal information.